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We'd love to interact and hear from you on Twitter and Facebook . If you have any customer service enquiries, please tweet us: @HSBC_NZ , or write a post on www.facebook.com/HSBCNewZealand

Kindly remember to follow these simple rules; else we will be forced to delete your tweet/ post. Do not post or upload any content:

• that is, or might be considered to be foul, abusive, defamatory, offensive, insulting or obscene
• that is illegal or likely to breach any laws or regulations
• to harass, distress or inconvenience any person
• that may infringe the rights of any person
• that breaches any intellectual property rights
• that is, or is likely to be considered to be offensive to any religion or is against public morals
• that is, or may be confidential, deceptive, misleading or fraudulent
• which promotes any other brands or third party products
• that contains personal information like your name, address, date of birth or account details

You also agree not to:

• copy, download or otherwise use any content contained in this website without our permission; or
• access any administrator areas or other features of this site without authorisation

Individuals breaking any of these rules may have their access to HSBC Social Media channels suspended or terminated.

In addition, please note:

• We do not use any automation tools to post content. We update and monitor our Twitter and Facebook accounts from Monday to Friday, 9am - 5pm (NZT).
• We welcome feedback and ideas from all our followers and endeavour to join the conversation where possible. However, please note that we might not be able to reply to all the messages we receive via Social Media and in the event that your tweet/post is not responded to, please do not hesitate to get in touch with us through our regular banking channels.
• All replies/comments and direct messages are read and any emerging themes or helpful suggestions are passed to the relevant department at HSBC.
• Please do not share any personal information like your name, address, date of birth, bank account number etc. on social media channels. Sharing any such information will be at your own risk. HSBC will never ask you to post any personal information via social media.
• We do not automatically follow back new followers. Being followed back does not imply endorsement of any kind from HSBC.
• We at HSBC  reserve the right to remove any content that violates our terms and conditions. We are not legally responsible for any content that may be posted or uploaded by third parties.
• Please note, your tweets/ posts may be stored on Twitter's or Facebook's servers. Please see our Privacy Policy on how we use your personal information.

The Hongkong and Shanghai Banking Corporation Limited, incorporated in the Hong Kong SAR and acting through its New Zealand branch ("HSBC") operates / in future may operate channels, pages and accounts on some social media sites to inform, assist and engage with customers. Unless stated otherwise, these are intended for New Zealand customers and designed for use in the New Zealand. We monitor and record comments and posts made on these channels about HSBC so that we can improve our services.

HSBC is not responsible for any information posted on those sites other than information we have posted ourselves. We do not endorse the social media sites themselves, their products or services, or any information posted on them by third parties or other users. The terms of use and policies of the social media sites used by HSBC (e.g. Twitter, Facebook) also apply to your use of HSBC's channels and pages, and you should ensure that you follow these terms of use and policies as well as those of HSBC.

HSBC doesn't give investment, tax or other professional advice via social media sites. You should always seek independent advice before making such decisions. Staff at our offices and in our Contact Centre can provide you with information in relation to HSBC products.

When you engage with HSBC via social media your personal data may be stored on that social media site's servers, which are outside the control of HSBC. For further information about how we use your personal data, please see our Privacy Policy. Any information posted to such sites may be accessed and read by the general public. It is not an appropriate forum to discuss customers' products or financial arrangements. HSBC will not ask you to share personal, account or security information via social media sites, and you should not post such information on those channels.

You are permitted to share and comment on content that we post to our social media sites, provided that you do not alter it and that you cite us as the source of that content. All content that we post on our social media sites is the copyright of HSBC and any HSBC trademarks, logos or designs are HSBC intellectual property.

HSBC regularly updates and monitors our social media accounts and welcomes feedback and ideas submitted via these channels. HSBC endeavors to join the conversation whenever possible, however cannot guarantee to read or reply to all messages sent to official HSBC social media accounts. We will work hard to remove any content that is defamatory, offensive or otherwise in breach of HSBC's rules. However, we are not legally responsible for any content posted by third parties.

Emerging themes and helpful suggestions are passed to the relevant departments within HSBC for consideration, but no guarantee is made that any proposals will be acted upon.

Twitter

HSBC operates the following official Twitter stream in New Zealand -

@HSBC_NZ

Facebook

HSBC operates the following official Facebook stream in New Zealand -

www.facebook.com/HSBCNewZealand

If the HSBC streams above follow another user, or if any content posted by HSBC refer to any specific third party products or services, then this does not imply endorsement of any kind.