Call us
Customers | Within New Zealand |
From overseas (international toll charges apply) |
Hours of business |
---|---|---|---|
Premier customers |
0800 02 80 88 |
+ 64 9 368 8557 |
24/7 |
Personal Banking customers |
0800 80 23 80 |
+ 64 9 918 8350 |
6 a.m. to 10 p.m. 7 days a week |
Corporate Banking customers |
0508 443 924 |
+64 9 368 8880 |
Click here to read the hours of business |
Customers |
Premier customers |
---|---|
Within New Zealand |
0800 02 80 88 |
From overseas (international toll charges apply) |
+ 64 9 368 8557 |
Hours of business |
24/7 |
Customers |
Personal Banking customers |
Within New Zealand |
0800 80 23 80 |
From overseas (international toll charges apply) |
+ 64 9 918 8350 |
Hours of business |
6 a.m. to 10 p.m. 7 days a week |
Customers |
Corporate Banking customers |
Within New Zealand |
0508 443 924 |
From overseas (international toll charges apply) |
+64 9 368 8880 |
Hours of business |
Click here to read the hours of business |
Get us to call you
Complete the email us form for any general banking enquiry and we'll get in touch with you shortly.
Write to us
Approach |
Address |
---|---|
Post |
P. O. Box 5947, Wellesley Street, Auckland, New Zealand |
Email |
premier@hsbc.co.nz |
Approach |
Post |
---|---|
Address |
P. O. Box 5947, Wellesley Street, Auckland, New Zealand |
Approach |
Email |
Address |
premier@hsbc.co.nz |
Connect with us on Social Media
We're always looking for ways to improve our service, which is why we've created our own interactive profiles on Twitter and Facebook for customers to connect with us.
Available to HSBC and non HSBC customers, their purpose is to provide additional channels for you to contact HSBC for any banking query. We will respond to all genuine banking queries between 9 am and 5 pm (NZT), Monday to Friday, so if there's something you need to know, please send us a tweet or a post.
Please do not share any personal information or passwords directly on our Twitter or Facebook pages.
If we feel that your query requires a personal response, our Premier consultants will follow up with you offline. We will only ever ask for your name, e-mail address and contact number via email (help.nz@hsbc.co.nz), so please don't share any personal account information in your tweets or posts.
Socal Media channel | Link |
---|---|
Tweet us |
Click here to follow our Twitter page |
Follow us |
Click here to follow our Facebook page |
Socal Media channel |
Tweet us |
---|---|
Link |
Click here to follow our Twitter page |
Socal Media channel |
Follow us |
Link |
Click here to follow our Facebook page |
Visit us
Visit our flagship Premier branch on Level 7, HSBC House, 1 Queen Street, Auckland.
Once you’ve arrived at HSBC House, please head to the lift lobby and select Level 7 on the touch screen console. You will be prompted to the lift that will take you to Level 7.
We are open from 9 a.m. to 4:30 p.m. Monday to Friday, excluding weekends and public holidays.
Provide feedback
We are working hard to provide a positive experience for our customers and welcome any feedback and suggestions regarding our customer service and products. If you have had a poor experience, we want to hear about it and will provide a resolution as quickly as possible.
Also, if you have general feedback or have had a positive experience, we would love to hear about that too.
Would you like to know more about our complaints procedure?